Return Policy for helek.in
Thank you for shopping at helek.in! Customer satisfaction is our priority, and we strive to ensure you have a great shopping experience. Please read our return policy carefully.
Returns
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You may return most items within 30 days of receipt for a refund, exchange, or store credit.
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To be eligible for a return, items must be unused, in their original packaging, and with all tags attached.
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Some products may not be eligible for return, including:
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Customized or personalized items
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Perishable goods like food or beverages
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Final sale or discounted items marked as non-returnable
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Beauty and personal care products once opened for hygiene reasons
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How to Return an Item
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Contact us via email at support@helek.in with your order number and reason for return.
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We will provide you a return shipping label or instructions for sending the item back.
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Pack the item securely in its original packaging with all accessories and tags.
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Ship the package within the return window.
Refunds and Exchanges
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Once we receive and inspect the returned item, we will process your refund or exchange.
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Refunds will be credited to the original payment method within 7-14 business days.
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Shipping costs for returns are generally the responsibility of the customer unless the item is defective or the return is due to our error.
Damaged or Defective Items
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If you receive a damaged or defective product, please notify us within 7 days of delivery.
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We will arrange for a replacement or full refund after verification.
Contact Us
For questions about returns or refunds, reach us at:
Email: support@helek.in
Business Address: Sivasagar, Assam, India
